Customer Service job: IT Support

Job details

Job Type

Full Time

Open Posts





Work in two shifts, weekends off

Required Skills

  • Basic knowledge of Linux
  • Basic knowledge of hardware support
  • Good knowledge of English language
  • Previous experience in a similar position is a plus


  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking the staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • following diagrams and written instructions to repair a fault or set up a system;
  • setting up new users’ accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • prioritizing and managing many open cases at one time;
  • testing and evaluating new technology;
  • conducting electrical safety checks on computer equipment.

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Interested in this job?

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